By using Retm services, you agree to abide by and comply with the terms and conditions ("Terms") set forth below, which we kindly ask you to read and carefully review. If you do not agree to these terms and conditions, please refrain from accessing, entering, or obtaining information or services from this system.
Retm Communications and Information Technology Establishment - Established under the laws in force in the Kingdom of Saudi Arabia or any of its affiliated companies.
Site/Services/System: Retm's POS and inventory management system, including any other features, technologies, or functions provided by those products or services owned by Retm or any of its affiliated companies on any of its sites at retm.com.sa or retm.sa ("Site") or smart device applications ("Applications").
Establishments/User: Any person who accesses the system to access the available information or part of it, or uses the services provided by the system by any means.
In light of this, by using this system, you confirm, agree and fully accept, without any condition and without reservation, all the terms and conditions set forth herein and any legal notices, policies or guidelines associated with (Agreement) these terms and conditions.
You acknowledge that you have the legal right, are of legal age, and have the legal capacity to enter into this agreement. You also agree to use this site only in accordance with the agreement.
Purpose
Retm provides and activates the agreed-upon services and systems in accordance with the invoice for services and products for the benefit of the user.
Term
The term of this contract is one calendar year starting from the date of activation of the services, and the original or renewed term is automatically renewed for a similar period or periods unless the user notifies Retm in writing of his desire not to renew before the end of the original or renewed term by at least 15 days.
Special Provisions
- Cancellation: The user has the right to cancel his subscription to Retm services at his will, and if his subscription is canceled before the end of the period he has paid for, he can benefit from the paid services until the end of that period, after which his subscription will not be renewed and the user's account will be canceled. No refund will be made for the subscription period that you wish to cancel.
- Changes to Services: Retm has the right to change, add or remove any features, functions or facilities offered and resources from the services at any time. The user may be asked to update or install the latest version of the application or upgrade the device to benefit from any changes or additions to the services.
- Subscription Changes: The user is free to increase or decrease his subscription package from his accounts. The changes he makes to his subscription will be immediate, if the user changes the size of the subscription to a smaller subscription, there will be no refund of the unused balance for the smaller subscription package. However, downgrading from a higher subscription package to a lower package may result in loss of access to some extent and/or loss of some features that may lead to loss of content. Retm is not responsible for any loss of content, access or features that may result from a change in the subscription package.
- Security: Retm is committed to providing security measures to prevent data loss, unauthorized change, or access to user information. However, Retm does not guarantee that a security breach will not occur that occurs through breaking these procedures.
- Termination: If failure to comply with the provisions of this agreement or the user's failure to pay the financial dues on time, Retm has the right to terminate the user's account or remove or cancel his request for services directly according to its own discretion and the user does not have the right to object to that or claim compensation. Retm also reserves the right to terminate your account and remove all relevant data if your account remains inactive for 180 consecutive days.
- Prohibited Activities: The user agrees to refrain from collecting information and data from our services or systems or servers. The user agrees to refrain from attempting to capture or decrypt any transmissions sent to and from our servers. The user must also not use the information or data of another user and transfer it to any third party for any reason or purpose (including commercial or marketing purposes) unless the third party has previously agreed to it.
- Protecting Systems and Data: The user is responsible for maintaining and protecting all their systems and data from viruses and unauthorized access to their private network. They must also protect all services and products provided to them from theft, damage, destruction, or acquisition using all possible means of protection.
- Providing Necessary Requirements: The user is obligated to provide Retm with all the requirements necessary for the execution of the services, including but not limited to civil, electrical, mechanical, cabling, and internet work. If these requirements are not met, Retm will not be able to provide implementation, installation, or training services.
- One-Time Installation and Scheduling: The user has the right to install and set up the services only once at their location. They must schedule the installation by contacting Retm and confirming the appointment at least 48 hours in advance.
- Acknowledging Additional Support Fees: After the services are installed, the user signs a receipt. By signing this receipt, they acknowledge and agree that any additional technical support will be subject to additional fees.
- Free Training and Optional Additional Sessions: Retm is committed to providing the user with a free online training session for their employees to explain how to use its services. If the user desires an additional session, they must notify Retm. This request is subject to Retm's approval and the availability of technical support. Additional fees will apply.
- Annual License and Limitations of Use: Upon paying the system fees specified in the invoice, the user obtains an annual license to use the software applications. This license is non-exclusive and non-transferable. It applies to any improvements or updates made by Retm to the software covered by these terms.
- Acknowledgment of Ownership and Restrictions: The user acknowledges that the software applications covered by this agreement are the property of Retm. Therefore, Retm has the exclusive right to sell, modify, and market these software applications. This agreement grants the user the right to use these software applications as a subscriber only. They may not sell or modify them. If the user sells or modifies the software applications, Retm has the right to terminate the user's subscription and demand compensation for this breach.
- Ownership of Software Applications: The user acknowledges that the software applications, including but not limited to the computer, user manual, improvements, and updates, are and will remain the property of Retm. The user is not permitted to copy them for any reason.
- Disclaimer of Warranties: Retm does not guarantee that the services will always be reliable or that the quality of the products, services, or information obtained through the services will meet your expectations. Retm also does not guarantee to address and correct any errors that may occur.
- Third-Party Products and Services: The user acknowledges that third-party products and services integrated into the services are not under the control of Retm and that this agreement does not apply to third-party services and products (unless otherwise stated).
- Warranty for Hardware: Starting from the date the user receives the services and products covered by this agreement and specified in the invoice, the user will have a 30-day warranty on the hardware for any manufacturing defects, except for hardware and software that is not owned by Retm, which will be subject to the manufacturer's warranty in accordance with its terms and conditions.
- Limitation of Liability: Retm, its employees, owners, and representatives are not responsible for any illegal or unauthorized activity performed by the user or any activity that violates the regulations and laws in force in the Kingdom of Saudi Arabia. Retm's responsibility is limited to providing the user with the services covered by this agreement only.
- Prohibition of Bribery: The user agrees not to offer any gifts or benefits, whether in kind, cash, or personal services, directly or indirectly, to any Retm employee. Any violation of this clause by the user gives Retm the right to terminate the agreement immediately.
- Intellectual Property Rights: The user acknowledges that the content and programs available on the services provided or used to create and operate the services covered by this agreement, and all intellectual property rights, including patents, copyrights, trademarks, trade names, domain names, and design rights, are the sole property of Retm. The user is not entitled to use them in any way other than the authorized use for the application of the provisions of this agreement. In any case, the user may not use Retm's trademarks without obtaining Retm's prior written consent in this regard.
- Retm's Disclaimer of Liability
- Retm is not responsible in any way for any violations or non-compliance by the user with Visa payment applications or applications related to the Data Security Standard or any third parties.
- User Termination
- If the user wishes to cancel their subscription and terminate this agreement, they must notify Retm through the means of communication specified in this agreement at least 15 days before the termination date.
- The user acknowledges that in the event of their subscription being canceled, they will not be entitled to a refund of any fees paid.
- Effects of Account Termination
- The user acknowledges that upon complete cancellation of the user's account, the following will occur:
- The user's account will be deactivated.
- The user's account data will be deleted, and Retm will not be responsible for restoring any data, materials, content, or information.
- The user's rights to Retm's services granted under this agreement will terminate.
- In the event of the user's account being canceled, their account will be deactivated and all their data will be deleted from Retm's systems immediately. The user alone is responsible for making a copy of their data and keeping it. Retm does not bear any responsibility in this regard.
- Retm's Right to Terminate
- Retm has the right, in its sole discretion, to terminate the user's account/subscription and stop the services provided to them at any time if the user violates any provision of this agreement, including (but not limited to):
- If the user fails to pay the fees when due, with the right of Retm to claim compensation.
- If the user refrains from providing Retm with any necessary information required for the implementation and installation of the services.
- If the site is not ready for the implementation and installation of the services.
- If the user prevents Retm from installing or providing its services.
General Provisions
These terms and conditions represent the entire agreement between Retm and the user and supersede, cancel, and replace any prior conversations, negotiations, understandings, or agreements.
- Confidentiality
- Any user who comes to know any information about Retm due to this agreement is prohibited from disclosing it to others, directly or indirectly. This does not apply to information that must be disclosed to the competent judicial and/or governmental authorities to perform the task/tasks assigned under this agreement.
- Notices
- The user agrees that all correspondence and notifications exchanged between them shall be at the addresses specified in the preamble of this agreement, and that anything sent to those addresses shall be binding and produce its legal, regulatory, and contractual effects. The user agrees to notify Retm of any change of address by written notice.
- Date
- The date of reference for transactions under this agreement shall be the Gregorian calendar date, and the Gregorian calendar date must be indicated in any correspondence, reports, or otherwise.
- Governing Law and Jurisdiction
- This agreement shall be interpreted in accordance with the provisions of Islamic law, the regulations and rules in force in the Kingdom of Saudi Arabia, and the professional practices of the legal profession. In the event of any dispute or disagreement between the parties regarding the interpretation or application of the provisions of this agreement, the competent judicial authority in the City of Riyadh, Kingdom of Saudi Arabia, shall have the final say.
